Delivery & Returns FAQ’s

  • UK mainland: £7.99 for expedited next working day tracked delivery with APC Overnight
  • Overseas: Delivery starts at £29.99 with DHL, Fedex or UPS
  • We send out an email confirmation detailing your tracking reference is sent when your order is processed and dispatched
  • Your order is packaged boxed or in a secure mail bag with anti-tamper seal
  • Orders received by 2pm Monday to Friday are dispatched the same day

Your order will be delivered by one of the following carriers:

  • APC Overnight: Expedited UK orders
  • Non-UK orders: DHL or similar global carrier
  • APC Overnight: Next working day
  • Non-UK orders: Delivery times vary from 2-10 working days
  • In order to mitigate the spread of COVID-19 our carriers operate on a contactless delivery basis. Deliveries can be left with a neighbouring property/business and in the event you’re not in to sign for your delivery a card will be left detailing re-delivery or collection instructions
  • If after 2 working days (UK based customers) or 14 working days (overseas customers) you have not received your order, please contact us

In accordance with Distance Selling Regulations, we operate a ‘cooling off period’ for un-opened orders as follows:

  • Orders cancelled prior to dispatch are fully refunded
  • You have the right to cancel your contract any time up to 14 working days after receipt of goods and receive a full refund (excluding return postage costs)
  • Orders deemed to fall outside the ‘cooling off period’ will be fully refunded if un-delivered or returned under our product guarantee policy
  • Distance Selling Regulations do not apply to business to business customers and we reserve the right to charge a £15 handling fee on cancellation of un-opened orders