Delivery & Returns FAQ’s

• We send out an email confirmation detailing your tracking reference is sent when your order is processed and dispatched

• Your order is packaged boxed or in a secure mail bag with anti-tamper seal

• Orders received by 2pm Monday to Friday are dispatched the same day

Your order will be delivered by one of the following carriers:

• APC Overnight: Expedited UK orders
• Non-UK orders: DHL or similar global carrier

• APC Overnight: Next working day
• Non-UK orders: Delivery times vary from 2-10 working days

• In order to mitigate the spread of COVID-19 our carriers operate on a contactless delivery basis. Deliveries can be left with a neighbouring property/business and in the event you’re not in to sign for your delivery a card will be left detailing re-delivery or collection instructions

• If after 2 working days (UK based customers) or 14 working days (overseas customers) you have not received your order, please contact us

In accordance with Consumer Contract Regulations, we operate a ‘cooling off period’ for un-opened orders as follows:

• Orders cancelled prior to dispatch are fully refunded
• You have the right to cancel your contract any time up to 14 working days after receipt of goods and receive a full refund (excluding return postage costs)
• Orders deemed to fall outside the ‘cooling off period’ will be fully refunded if un-delivered or returned under our product guarantee policy
• Distance Selling Regulations do not apply to business to business customers and we reserve the right to charge a £15 handling fee on cancellation of un-opened orders

• If so please Contact Us